A misguided sense of patriotism? I even half-jokingly considered using some of our compo to pay for a Promoted Tweet campaign. A lesson for media outlets that when people care about what they are reading, they stay engaged.
A real highlight of the trip was this accidental comedy routine from the Aer Lingus social media team. Your browser does not support the video tag.
Same idiots who told us not to be talking down the economy in This is going to catch up on Aer Lingus sooner rather than later.
If you treat customer service as a cost to be minimised, you are on the way to being disrupted. And then published post-mortems and commitments around how they are going to avoid the problem in the future and what they have already changed.
Including one person who was on the original EI but managed to escape via another airline to Chicago. Most of all you felt like you were dealing with humans in the past. He was very helpful and ensured our statutory compensation claim was expedited. Are breakdown statistics published anywhere?
Finally, I almost admire the balls on the marketing people who posted this on the 29th. A real highlight of the trip was this accidental comedy routine from the Aer Lingus social media team. Or to use the most accurate description - lipstick on a pig. They sent us a customer satisfaction survey about the cancelled flight.
Posted by: Nikogrel | on October 2, 2012
Go Shannon Go The main positive outcome for me was re-discovering Shannon airport via several recommendations. Final Words As I said earlier, the rot in any organisation starts at the top.
They seem to be basing their biz model on the worst of US airline behaviour. Same question about market share for Aer Lingus.
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